Prime Energy UK ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal information when you contact us or check your eligibility for government-funded energy schemes such as the Warm Homes Local Grant and ECO4.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Prime Energy UK is a TrustMark-approved installer of energy-efficiency measures, based at Office 27 Lythgoe House, Manchester Road, Bolton, BL3 2NZ. For the purposes of data protection law, we are the data controller for the personal information you provide to us.
2. Information we collect
We collect information you give us directly when you complete an eligibility or contact form, call us, or email us. This may include:
- Your name;
- Your email address and telephone number;
- Your home postcode and address;
- Details about your property and the upgrades you are interested in;
- Information relevant to your grant eligibility, which may include household income band or benefits status.
We may also automatically collect limited technical information (such as your IP address and browser type) when you visit our website.
3. How we use your information
We use your personal information to:
- Assess your eligibility for grant funding;
- Contact you about your enquiry and arrange a free home survey;
- Manage grant applications on your behalf with scheme administrators;
- Arrange and carry out installation work;
- Comply with our legal and regulatory obligations.
4. Lawful basis for processing
We rely on the following lawful bases under UK GDPR: your consent when you submit an enquiry; the performance of a contract to deliver services to you; our legitimate interests in operating and improving our business; and legal obligation where we must retain records. Where we process special category data (such as benefits information relevant to eligibility), we do so with your explicit consent.
5. Sharing your information
We will never sell your personal data. We may share it with:
- Government scheme administrators and local authorities, to process your grant application;
- Accredited surveyors and installation engineers who carry out work;
- Service providers who help us operate our business (such as IT and communications suppliers);
- Regulators or law enforcement where required by law.
6. How long we keep your data
We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, including to satisfy any legal, accounting or scheme-audit requirements. Grant-related records are typically retained for the period required by the relevant funding scheme.
7. Your rights
Under data protection law you have the right to access, correct, erase or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies without your consent. You can control cookies through your browser settings.
9. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your information.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@primeenergyuk.com
- Phone: 0800 001 6077
- Post: Office 27 Lythgoe House, Manchester Road, Bolton, BL3 2NZ